AMZ24 Buyer Support — After-Sales Service Center

🛠 Tell us what happened

Only two things are required — how to reach you, and what went wrong. Everything else is optional (it just helps us fix it faster).

Your email — so we can reply What's the problem? Photos — optional, but they speed things up a lot

📷

Tap to add photos or drag them here · up to 5

Order ID — optional

Amazon order IDs are in Your Orders. No order ID? Just leave it blank.

Where did you buy it? — optional Type of issue — optional

Goes straight to our team — no email app needed.

✅

Got it — thank you!

Our support team has received your request and will reply within 24 hours.
Need something urgent? Start a live chat with the bubble in the corner.

⚠️

That didn't go through

Sorry about that. Please email us directly at and we'll pick it up straight away.

❓ Quick Answers

Do I need to return the whole product for a damaged part?

Usually no. Send us a photo of the damaged part with your order ID — in most cases we ship a free replacement part directly, no return needed.

How long is the warranty?

All products are covered by a 2-year warranty from the delivery date. Keep your order ID — that's all we need to verify it.

Can you help with installation?

Yes — tell us your product model and we'll send the installation manual and video. For hard-wired electrical products, installation by a licensed electrician is required in Australia.

How do I return an item?

Returns for marketplace orders follow the marketplace's own return process (e.g. Amazon's Your Orders → Return). If you're outside the return window, contact us — we'll find a solution.