Usually no. Send us a photo of the damaged part with your order ID — in most cases we ship a free replacement part directly, no return needed.

All products are covered by a 2-year warranty from the delivery date. Keep your order ID — that's all we need to verify it.

Yes — tell us your product model and we'll send the installation manual and video. For hard-wired electrical products, installation by a licensed electrician is required in Australia.

Returns for marketplace orders follow the marketplace's own return process (e.g. Amazon's Your Orders → Return). If you're outside the return window, contact us — we'll find a solution.